Ongo Homes – Mock Inspection

Ongo Homes is a housing provider based in Scunthorpe, with more than 11,000 homes for rent and sale across Greater Lincolnshire, South Yorkshire and surrounding areas.

Objective

To provide an objective, external opinion on Ongo’s readiness for inspection by the Regulator of Social Housing (RSH).

What we did

DTP undertook a mock inspection, replicating the RSH’s methodology, which included:

• website review.
• document review.
• observation of key meetings.
• interviews with customer groups, executive and non-executive team members.
• presentation of findings to the Board.

What we achieved

We produced an outcome report which validated areas of good practice and provided an evidence-based opinion on where improvements could be made. Our findings offered a clear, independent assessment of Ongo’s inspection readiness and supported the organisation in preparing for formal regulatory engagement.