Case study

Ongo – Regulatory Recovery

Ongo is a social housing provider in North Lincolnshire, owning and managing 10,000 homes.


The provision of a governance review and further governance advisory services.

What we did

DTP undertook a root and branch review of governance at Ongo following a regulatory downgrade. We have since provided support in relation to a voluntary undertaking with the regulator, delivery of revised governance structure, recruitment of new board members, review of risk and evaluation of governance effectiveness

What we achieved

The review of governance resulted in a significant change to the governance structure, moving to a common group board and a revised approach to subsidiary and committee level membership and oversight. DTP also supported a fundamental review of risk management and internal controls at Ongo.

We commissioned DTP following a tender process to help support Ongo with its governance following a regulatory downgrade to G3 (non-compliant). DTP worked side by side with us to create a voluntary undertaking approved by the regulator which they then helped us to deliver. This included reviewing the structure and effectiveness of our whole governance arrangements across charitable, non-charitable and commercial arms of the group with a non-regulated parent. Subsequently they assisted us in the recruitment to a new structure with a fully co-terminous common board and a more streamlined and effective subsidiary structure. We have found Angela and her colleagues to be professional, extremely knowledgeable and inherent to the success of the delivery of our VU which we are now in the final stages of, looking to being assessed by the Regulator in the not too distant future. I would highly recommend DTP to any provider who is looking for help and support to strengthen their governance arrangements.

Jo Sugden, Director of Corporate and Compliance Services

< Back to list